Roger Black Fitness Delivery
After you place your order, our specialist delivery partners will be notified of your purchase. They will contact you directly to schedule a day and time to deliver your equipment at your convenience.
Standard service, depending on location, is typically within three days of placing your order with us.
If for some reason you need a quicker delivery please contact us on hello@rogerblackfitness.com and we will see what we can do.
White Glove Delivery Service Now Available!
UK delivery is made via two main trusted providers, Arrow XL and DX Express, as follows:
ARROW XL
ALL PRODUCTS EXCEPT THE ROGER BLACK FOLDING BIKE
- Two-person delivery
- See The Attached PDF for UK postcode exclusions
- Customer will be contacted once the item is in the Arrow XL depot and ready for despatch – this normally takes a few days
- Standard orders will normally take within 48-72 hours for standard postcodes (although FYI, for orders placed on a Thursday afternoon or Friday, this means a customer might not be contacted until the following Monday or Tuesday by Arrow XL so don’t be alarmed!)
- White Glove Service (into a room of choice)
- Choice of delivery date (post-48 hours, if preferred)
- Weekend deliveries available – Saturday (not Sunday) but only if the order is raised prior to 11:00 on the previous Thursday (additional cost of £7.50 per item)
DX EXPRESS
ROGER BLACK FOLDING BIKES ONLY
- One-person delivery
- Standard 48-hour delivery (no UK postcode exclusions)
- Delivered to a customer’s front door
- Two-hour time slot
- Weekend deliveries available – Saturday only (additional cost of £7.50 per item)
- Delivery throughout the UK
ROGER BLACK FITNESS RETURNS
Roger Black Fitness GOLD BIKE, GOLD TREADMILL, GOLD CROSS TRAINER, GOLD ROWER, EASY FOLD TREADMILL
- Please email service@puretecfitness.com to facilitate a return for the above products
- Please box up your product, ideally in the original packaging or multiple, labelled boxes
- Please label each box or item with your SURNAME and POINT OF PURCHASE eg
SMITH/QVC OR SMITH/ROGERBLACKFITNESS.COM as examples
- The address for product returns is: Pure-Tec, Britannia Road, Goole DN14 6ET
- Product returns are charged for all www.rogerblackfitness.com website customers at £50 per item*
*Terms of carriage for returns may vary, depending on where you bought your Roger Black Fitness product
Roger Black Fitness FOLDING BIKE
- Collections are raised by contacting service@puretecfitness.com
- Please box up your product, ideally in the original packaging as one unit
- Please label the folding bike with your SURNAME and POINT OF PURCHASE eg SMITH/EXERCISE.CO.UK OR SMITH/ROGERBLACKFITNESS.COM as examples
- The address for product returns is: Pure-Tec, Britannia Road, Goole DN14 6ET
- Folding bike returns are charged for all www.rogerblackfitness.com website customers at £50 per item*
*Terms of carriage for returns may vary, depending on where you bought your Roger Black Fitness product
CUSTOMER SERVICE
- Customer Service enquiries on all Roger Black Fitness products bought after May 2021 should be sent through to service@puretecfitness.com, Monday to Friday, 09:00 to 16:30
- Any pre-sale product enquiries should be directed to hello@rogerblackfitness.com
- For general enquiries or requests relating to QVC, Vivup or third-party sales, please email hello@rogerblackfitness.com or your original sales channel point of contact
- For all product, parts and manual enquiries relating to equipment bought prior to May 2021 (via Argos or second-hand) please contact Fitness Equipment Services on 01782 280855 or email info@fitnessequipmentservices.co.uk
- For products purchased after May 2021 and Warranty support (orange and black machine colour-way), please call 0345 222 1462 during normal weekday working hours. Your machine will simply be replaced if there is a fault as we no longer provide engineer visits for both in or out of Warranty machines
- For any urgent, out-of-hours or weekend assistance, please email hello@rogerblackfitness.com or request a Callback via www.rogerblackfitness.com