Delivery

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Roger Black Fitness Delivery

After you place your order, our specialist delivery partners will be notified of your purchase and will contact you direct. Please note that Arrow XL offers a ‘White Glove’ service for all products except the folding bike. Our delivery partner, DX, will be in touch regarding folding bike deliveries, on the day of delivery only.

Standard service, depending on location and when you order, is typically within three working days of placing your order with us. However, as many of you will know, some challenges are being experienced, industry-wide, with delivery and freight services. We will always endeavour to do our best for customers so if you have an urgent delivery query or issue, please email hello@rogerblackfitness.com for same-day feedback. Please don’t call 0345 222 1462 as this number is an ansaphone message where you can leave a message and monitoring hours are Monday to Friday, 09:00 to 16:30 only.

 

White Glove Delivery Service Now Available!

Did you know that we offer a ‘white glove’ delivery service on some of our products? This means that you can choose a delivery date, with tracked delivery options, and then a two-person ‘white glove’ delivery team will take your new Roger Black Fitness equipment to your room of choice in your home. This makes the ordering and delivery process as seamless as possible, enabling customers to get started on their fitness journey as quickly as possible. We do not offer a 'white glove' delivery service for the Roger Black Folding Exercise Bike.

UK delivery is made via two main trusted providers, Arrow XL and DX, as follows, and managed by Pure-Tec Fitness:

ARROW XL

ALL PRODUCTS EXCEPT THE ROGER BLACK FOLDING BIKE

  • Two-person delivery
  • See The Attached PDF for UK postcode exclusions
  • Customer will be contacted once the item is in the Arrow XL depot and ready for despatch – this normally takes a few days
  • Standard orders will normally take within 48-72 hours for standard postcodes (although FYI, for orders placed on a Thursday afternoon or Friday, this means a customer might not be contacted until the following Monday or Tuesday by Arrow XL so don’t be alarmed!)
  • White Glove Service (into a room of choice)
  • Choice of delivery date (post-48 hours, if preferred)
  • Weekend deliveries available – Saturday (not Sunday) but only if the order is raised prior to 11:00 on the previous Thursday (additional cost of £7.50 per item)
  • For urgent delivery assistance and weekend support, please email hello@rogerblackfitness.com – please don’t call 0345 222 1462

DX

ROGER BLACK FOLDING BIKES ONLY

  • One-person delivery
  • A minimum standard 48-hour delivery (no UK postcode exclusions)
  • Delivered to a customer’s front door
  • Weekend deliveries available – Saturday only (additional cost of £7.50 per item)
  • Delivery throughout the UK
  • Customer will be contacted on the day of delivery only
  • For urgent delivery assistance and weekend support, please email hello@rogerblackfitness.com – please don’t call 0345 222 1462
  • Please note that our delivery partners may refuse delivery for products over a certain weight or within blocks of flats, if stair access is required.

ROGER BLACK FITNESS RETURNS

Roger Black Fitness GOLD BIKE, GOLD TREADMILL, GOLD CROSS TRAINER, GOLD ROWER, EASY FOLD TREADMILL

  • Please email service@puretecfitness.com to facilitate a return for the above products
  • Please box up your product, ideally in the original packaging or multiple, labelled boxes
  • Please label each box or item with your SURNAME and POINT OF PURCHASE eg

SMITH/QVC OR SMITH/ROGERBLACKFITNESS.COM as examples

  • The address for product returns is: Pure-Tec, Britannia Road, Goole DN14 6ET
  • Product returns are charged for all www.rogerblackfitness.com website customers at £50 per item* 

*Terms of carriage for returns may vary, depending on where you bought your Roger Black Fitness product

Roger Black Fitness FOLDING BIKE

  • Collections are raised by contacting service@puretecfitness.com
  • Please box up your product, ideally in the original packaging as one unit
  • Please label the folding bike with your SURNAME and POINT OF PURCHASE eg SMITH/EXERCISE.CO.UK OR SMITH/ROGERBLACKFITNESS.COM as examples
  • The address for product returns is: Pure-Tec, Britannia Road, Goole DN14 6ET
  • Folding bike returns are charged for all www.rogerblackfitness.com website customers at £50 per item* 

*Terms of carriage for returns may vary, depending on where you bought your Roger Black Fitness product

CUSTOMER SERVICE

  • Customer Service enquiries on all Roger Black Fitness products bought after May 2021 should be sent through to service@puretecfitness.com, Monday to Friday, 09:00 to 16:30
  • For urgent assistance, please always use the hello@rogerblackfitness.com email address
  • Any pre-sale product enquiries should be directed to hello@rogerblackfitness.com
  • For general enquiries or requests relating to QVC, Vivup or third-party sales, please email hello@rogerblackfitness.com or your original sales channel point of contact
  • For all product, parts and manual enquiries relating to equipment bought prior to May 2021 (via Argos or second-hand) please contact Fitness Equipment Services on 01782 280855 or email info@fitnessequipmentservices.co.uk
  • We are not able to assist with Argos-related queries
  • For products purchased after May 2021 and for Warranty support (orange and black machine colour-way products only), please call 0345 222 1462 during normal weekday working hours and leave a voicemail. Your machine will simply be replaced if there is a fault as we no longer provide engineer visits for both in or out of Warranty machines
  • For any urgent, out-of-hours or weekend assistance, please email hello@rogerblackfitness.com or request a Callback via www.rogerblackfitness.com