After you place your order, our specialist delivery partners, Pure-Tec, will be notified of your purchase and will contact you direct. Please note that Arrow XL offers a ‘White Glove’ service for all ‘Gold’ products, delivered to a ground floor room of choice. If you order a folding bike, our delivery partner, DX, will be in touch regarding folding bike deliveries, on the day of delivery only.

Standard service, depending on location and when you order, is typically within three to five working days of placing your order with us. However, as many of you will know, some challenges are being experienced, industry-wide, with delivery and freight services. We will always endeavour to do our best for customers so if you have an urgent delivery query or issue, please email hello@rogerblackfitness.com for same-day feedback. We appreciate that it can be frustrating to wait for a delivery but please be advised that third party delivery company rotas and schedules are outside of our control as a retailer.

If you have a query over a weekend, please don’t call 0345 222 1462 as this number is monitored Monday to Friday only, between 09:00 to 16:30. Please email hello@rogerblackfitness.com with weekend queries or please contact the delivery company help pages direct.

When you place your order, please ensure that you check your personal details (email, telephone and full delivery address). Roger Black Fitness cannot be held responsible for delays due to incorrect contact information. Delays may occur due to a Bank Holiday, an out-of-stock backlog or due to limited date/slot availability via ArrowXL and DX. Thank you in advance for your understanding.

Delivery Breakdown

Northern Ireland – £50
Shetland Islands, Jersey, Guernsey – £85
UK Mainland (3-5 Working Days – Standard) – £20
Isle of Man – £140

UK delivery is made via two main trusted providers, Arrow XL and DX, as follows, and managed by Pure-Tec Fitness:

ARROWXL 2-MAN DELIVERY

ALL PRODUCTS EXCEPT THE ROGER BLACK FOLDING BIKE

• All ‘Gold/Easy Fold’ Roger Black Fitness products will be shipped via ArrowXL’s 2-man service and can take around 3-5 working days to arrive* once they are shipped
• Orders placed outside of UK Mainland will be subject to an additional delivery charge and a delivery time frame of 7-10 working days*

• Once you have placed your order, you will receive confirmation emails from Roger Black Fitness and also an email from service@puretecfitness.com with your tracking number
• ArrowXL will then collect your order from our Pure-Tec warehouse
• Once they have your order, they will ring, email and/or text you to book a suitable delivery date – Please check Junk folders for email communication
• The day before delivery, they will usually provide you with a time slot
• When they arrive, they will bring the order into your home, to a ground-floor room of your choice
• Deliveries take place Monday to Friday only
• If you want to track your order, please check your despatch email for the courier and tracking number and use the following ArrowXL website link ARROW XL
• If you need to contact ArrowXL by telephone, the number is 0333 212 1708 – other forms of contact are available to view at the ArrowXL website link, detailed above
• If you have a query about your order please email service@puretecfitness.com or hello@rogerblackfitness.com with your full order details

*Please note the delivery will only take place within this time frame if the courier can contact you to arrange a suitable delivery date

DX 1-MAN DELIVERY

ROGER BLACK FITNESS FOLDING EXERCISE BIKES

• We ship folding bikes on a 1-2* (minimum, and subject to postcode) working-day delivery option, once orders have been collected from our Pure-Tec warehouse 
• Deliveries take place between Monday to Friday only
• Orders placed outside of UK Mainland will be subject to an additional delivery charge and a delivery time frame of 5-7 working days
• Folding bike deliveries are delivered to your front door only
• Please note someone must be available to sign for the item and any changes to the delivery and/or address made between yourself and the courier are at your own risk
• We cannot be held responsible for any issues that occur if changes to the delivery are made without our prior knowledge
• If you wish to track your order, please use the tracking reference on an email received from service@puretecfitness.com via the following DX website link DX
• If you have a query about your order, please email service@puretecfitness.com or hello@rogerblackfitness.com with your full order details

*Applies to UK Mainland orders only

ROGER BLACK FITNESS RETURNS

Roger Black Fitness GOLD BIKE, GOLD TREADMILL, GOLD CROSS TRAINER, GOLD ROWER, EASY FOLD TREADMILL

• Please email service@puretecfitness.com to facilitate a return for the above products
• Please box up your product, ideally in the original packaging or multiple, labelled boxes
• Please label each box or item with your SURNAME and POINT OF PURCHASE eg

SMITH/VIVUP OR SMITH/ROGERBLACKFITNESS.COM as examples

• The address for product returns is: Pure-Tec, Britannia Road, Goole DN14 6ET
• Product returns are charged for all www.rogerblackfitness.com website customers at £50 per item* 

*Terms of carriage for returns may vary, depending on where you bought your Roger Black Fitness product

Roger Black Fitness FOLDING BIKE

• Collections are raised by contacting service@puretecfitness.com
• Please box up your product, ideally in the original packaging as one unit
• Please label the folding bike with your SURNAME and POINT OF PURCHASE eg SMITH/EXERCISE.CO.UK OR SMITH/ROGERBLACKFITNESS.COM as examples
• The address for product returns is: Pure-Tec, Britannia Road, Goole DN14 6ET
• Folding bike returns are charged for all www.rogerblackfitness.com website customers at £50 per item* 
• From time to time, we may offer customers the option to dispose of a faulty machine themselves (or to donate it). This will help us without carbon footprint

*Terms of carriage for returns may vary, depending on where you bought your Roger Black Fitness product

CUSTOMER SERVICE

• Customer Service enquiries on all Roger Black Fitness products bought after May 2021 should be sent through to service@puretecfitness.com, Monday to Friday, 09:00 to 16:30
• For urgent assistance, please always use the hello@rogerblackfitness.com email address
• Any pre-sale product enquiries should be directed to hello@rogerblackfitness.com
• For general enquiries or requests relating to Vivup or third-party sales, please email hello@rogerblackfitness.com or your original sales channel point of contact
• For all product, parts and manual enquiries relating to equipment bought prior to May 2021 (via Argos or second-hand) please contact Fitness Equipment Services on 01782 280855 or email info@fitnessequipmentservices.co.uk
• We are not able to assist with Argos-related queries
• For products purchased after May 2021 and for Warranty support (orange and black machine colour-way products only), please call 0345 222 1462 during normal weekday working hours and leave a voicemail. Your machine will simply be replaced if there is a fault as we no longer provide engineer visits for both in or out of Warranty machines
• For any urgent, out-of-hours or weekend assistance, please email hello@rogerblackfitness.com or request a Callback via www.rogerblackfitness.com