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Frequently Asked Questions

Compiled from popular customer questions, our FAQs section is designed to give you the answers you need before making a decision on one of our exercise machines.

Checkout

Our checkout system is completely secure. We accept Paypal, Klarna & All Major Credit Cards.

We offer a 5% single purchase discount for NHS staff. Please email us from your NHS email account, with your NHS number, at hello@rogerblackfitness.com

Just email us at hello@rogerblackfitness.com. We usually aim to reply within the same working day but if you don’t hear back within 48 hours please send us another message.

Products

We’ve created useful Assembly Videos for all of our products. To view each assembly video, just head to each product page and you’ll find the video.

Alternatively, feel free to take a look on our YouTube Channel.

For stock purchased from this website after May 1st 2021, manuals can be found either on the website or please email hello@rogerblackfitness.com

At the Roger Black Fitness YouTube channel.

You need to allow a footprint of 0.6m around each product. There is a visual within the product manual.

All fitness equipment use should be carefully managed, under parental supervision, for under 16’s. When products are not in use, please unplug them from the mains and ensure that cables are not a trip hazard for adults, children and pets.

Delivery

We deliver to valid postal addresses in England, Wales, Scotland, Northern Ireland, Isle of Man, Shetland Islands, Jersey and Guernsey. We do not ship outside these areas. We charge a standard rate of £20.00 for deliveries in England, Wales and Scotland. Due to the nature of the product, we are obliged to charge a higher rate for deliveries to addresses in the following areas:
  • Northern Ireland: £50.00
  • Shetland Islands, Jersey, Guernsey, Isle of Man: £85.00
Our delivery partner will contact you directly to arrange a suitable date and time for your delivery. Please ensure you provide an email address and phone number you currently use for them to contact you. Your delivery window is typically three to five working days from when our delivery partner contacts you and you can choose your delivery date.
Please make sure you are contactable on the day of delivery and that someone is at home as products cannot be left with third parties or outside your property.

After Purchase Support

One year from the date of purchase. Your statutory rights are not affected.

The Roger Black Fitness Customer Service number is 0345 222 1462.

Other

They are runners crossing the finishing line.

Everyone, especially if you are limited on space, are exercising for the first time or have health challenges and need to increase your home exercise. We are an inclusive brand and whilst our Gold Exercise Bike and Gold Treadmill are designed for higher impact exercise, our products do not currently feature interactive technology.

Please contact hello@rogerblackfitness.com to discuss opportunities.

Please email miranda@mirandaleslau.com for media enquiries relating to Roger Black and Roger Black Fitness.

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