Frequently Asked Questions

Compiled from popular customer questions, our FAQs section is designed to give you the answers you need before making a decision on one of our exercise machines.

Checkout

How do I pay?

Our checkout system is completely secure. We accept PayPal, Apple Pay, Google Pay & All Major Credit & Debit Cards.

Do you offer any discounts for NHS or similar?

We offer a 5% single purchase discount for NHS staff. Please email us from your NHS email account, with your NHS number, at hello@rogerblackfitness.com

There was a problem with my order, whom should I contact?

Just email us at hello@rogerblackfitness.com. We usually aim to reply within the same working day but if you don’t hear back within 48 hours please send us another message.

Products

Do you offer help with assembly?

We’ve created useful Assembly Videos for all of our products. To view each assembly video, just head to each product page and you’ll find the video.

Alternatively, feel free to take a look on our YouTube Channel.

Where can I get a digital copy of a product manual?

For stock purchased from this website after May 1st 2021, manuals can be found either under each product page, via our website or please email hello@rogerblackfitness.com

Where can I find videos about the product range?

At the Roger Black Fitness YouTube channel.

How much space do I need to allow for around each product, when in use?

You need to allow a footprint of 0.6m around each product. There is a visual within the product manual.

Are Roger Black Fitness products suitable for under-16’s to use?

All fitness equipment use should be carefully managed, under parental supervision, for under 16’s. When products are not in use, please unplug them from the mains and ensure that cables are not a trip hazard for adults, children and pets.

Delivery

Where do you deliver to?

We deliver to valid postal addresses in England, Wales, Scotland, Northern Ireland, Isle of Man, Shetland Islands, Jersey and Guernsey. We do not ship outside these areas. We charge a standard rate of £20.00 for deliveries in England, Wales and Scotland. Due to the nature of the product, we are obliged to charge a higher rate for deliveries to addresses in the following areas:

Northern Ireland: £50.00
Shetland Islands, Jersey, Guernsey, Isle of Man: £85.00

How long does delivery take?

For a full breakdown of our Delivery & Returns T&C’s please visit: https://rogerblackfitness.com/delivery/

What is your 2022 Christmas Delivery Schedule?

Place your order by 16th December 2022 to Guarantee Christmas Delivery

Our full Christmas Delivery schedule can be found on our delivery policy.

After Purchase Support

How long is my Warranty?

One year from the date of purchase. Your statutory rights are not affected.

Is there a helpline number for spare parts or issues with equipment?

The Roger Black Fitness Customer Service number is 0345 222 1462.

Who do I contact with a Roger Black product question or issue, relating to a product purchased before May 2021?

Argos customers (out of warranty equipment or second-hand products bought privately) should call the FES Call Centre on 01782 280855 or email info@fitnessequipmentservices.co.uk for all queries relating to product manuals, spare parts (including treadmill keys), technical queries and servicing. Roger Black Fitness is unable to assist with Argos-related product enquiries.

Other

What do the two vectors represent in the logo?

They are runners crossing the finishing line.

Who does the Roger Black Fitness range appeal to?

Everyone, especially if you are limited on space, are exercising for the first time or have health challenges and need to increase your home exercise. We are an inclusive brand and whilst our Gold Exercise Bike and Gold Treadmill are designed for higher impact exercise, our products do not currently feature interactive technology.