Returns

ROGER BLACK FITNESS RETURNS/REFUNDS

REFUNDS

Customer refunds need to be agreed in writing via email from hello@rogerblackfitness.com, either in full, part or subject to a £50 return fee. Please be advised that any ‘unwanted’ machine that is already in transit to or from a customer or that has already been delivered (boxed or unboxed) is subject to a £50 customer collection charge. This will be deducted from the total paid by the customer at the point of sale.

All refunds are processed once the item has been collected and received back into the Pure-Tec warehouse. This can take up to 10 working days from collection, dependent upon when a machine is collected from a customer’s home or collection address. Timings on refunds may vary, subject to the latter collection date and also depending how payment was made at the time of checkout. All refund payments are made via the same method as the original sale. Please note that return payments made via third parties (eg PayPal and credit cards) are subject to the T&Cs of each provider and funds may take time to clear. For a faulty machine that is donated by a customer rather than collected, a refund can be activated sooner as no collection is needed. Each refund is handled on a case-by-case basis.

Please be advised that all machines due for collection/return must be dismantled and wrapped, either in the original packaging or with large bin liners/another form of protection. Roger Black Fitness’s delivery partner(s) will not collect a machine that is fully assembled and customers will be charged £50 for any non-collection in this instance. Third party carriers/delivery companies will not dismantle machines for customers – this will need to be undertaken by customers themselves prior to collection.

All refunds will be made to customers via the same method of payment used at www.rogerblackfitness.com checkout.

Roger Black Fitness GOLD BIKE, GOLD TREADMILL, GOLD CROSS TRAINER, GOLD ROWER, EASY FOLD TREADMILL

  • Please email service@puretecfitness.com to facilitate a return for the above products
  • Please box up your product, ideally in the original packaging, wrapped in bin liners or multiple, labelled boxes
  • Please label each box/item with your SURNAME and POINT OF PURCHASE eg SMITH/ROGERBLACKFITNESS.COM as an example
  • The address for product returns is: Pure-Tec, Britannia Road, Goole DN14 6ET
  • Unwanted product returns are charged for all www.rogerblackfitness.com website customers at £50 per item* 
  • Products must be dismantled for collection or the customer will be charged £50 for a one-item re-collection fee as the delivery company will refuse goods

*Terms and the cost of carriage for returns may vary, depending on where you bought your Roger Black Fitness product and the reason for your return

Roger Black Fitness FOLDING BIKE

  • Collections are raised by contacting service@puretecfitness.com
  • Please box up your product, ideally in the original packaging as one unit
  • Please label the folding bike with your SURNAME and POINT OF PURCHASE eg SMITH/EXERCISE.CO.UK OR SMITH/ROGERBLACKFITNESS.COM as examples
  • The address for product returns is: Pure-Tec, Britannia Road, Goole DN14 6ET
  • Unwanted folding bike returns are charged for all www.rogerblackfitness.com website customers at £50 per item* 
  • Products must be dismantled for collection or the customer will be charged £50 for a one-item re-collection fee as the delivery company will refuse goods

*Terms and the cost of carriage for returns may vary, depending on where you bought your Roger Black Fitness product and the reason for your return. In some circumstances, customers may wish to donate or dispose of their machine themselves.

CUSTOMER SERVICE – PRE & POST-SALE

  • Customer Service enquiries on all Roger Black Fitness products bought after May 2021 should be sent through to service@puretecfitness.com, Monday to Friday, 09:00 to 16:30
  • Any pre-sale product enquiries should be directed to hello@rogerblackfitness.com
  • For general enquiries or requests relating to Vivup or third-party sales, please email hello@rogerblackfitness.com or your original sales channel point of contact with your order details
  • For all product, parts and manual enquiries relating to equipment bought prior to May 2021 (via Argos or second-hand) please contact Fitness Equipment Services on 01782 280855 or email info@fitnessequipmentservices.co.uk
  • Roger Black Fitness is unable to support Argos-related enquiries, even if the product was purchased second-hand. During busy periods, we may not be able to respond to Argos enquiries. An auto-responder at hello@rogerblackfitness.com provides contact details for FES
  • All Argos-manufactured machines are blue, silver and/or black. All post-2021 machines manufactured by Roger Black Fitness are orange and black
  • For products purchased after May 2021 and Warranty support (orange and black machine colour-way), please call 0345 222 1462 during normal weekday working hours. Your machine will usually be replaced if there is a fault as we no longer provide engineer visits for both in or out of Warranty machines
  • All Gold product deliveries are to a ground floor room of choice
  • The folding bike is delivered to your front door only
  • For any urgent, out-of-hours or weekend assistance, please email hello@rogerblackfitness.com or request a Callback via www.rogerblackfitness.com