ROGER BLACK FITNESS RETURNS
Roger Black Fitness GOLD BIKE, GOLD TREADMILL, GOLD CROSS TRAINER, GOLD ROWER, EASY FOLD TREADMILL
- Please email service@puretecfitness.com to facilitate a return for the above products
- Please box up your product, ideally in the original packaging or multiple, labelled boxes
- Please label each box/item with your SURNAME and POINT OF PURCHASE eg SMITH/ROGERBLACKFITNESS.COM as an example
- The address for product returns is: Pure-Tec, Britannia Road, Goole DN14 6ET
- Product returns are charged for all www.rogerblackfitness.com website customers at £50 per item*
*Terms of carriage for returns may vary, depending on where you bought your Roger Black Fitness product
Roger Black Fitness FOLDING BIKE
- Collections are raised by contacting service@puretecfitness.com
- Please box up your product, ideally in the original packaging as one unit
- Please label the folding bike with your SURNAME and POINT OF PURCHASE eg SMITH/EXERCISE.CO.UK OR SMITH/ROGERBLACKFITNESS.COM as examples
- The address for product returns is: Pure-Tec, Britannia Road, Goole DN14 6ET
- Folding bike returns are charged for all www.rogerblackfitness.com website customers at £50 per item*
*Terms of carriage for returns may vary, depending on where you bought your Roger Black Fitness product
CUSTOMER SERVICE
- Customer Service enquiries on all Roger Black Fitness products bought after May 2021 should be sent through to service@puretecfitness.com, Monday to Friday, 09:00 to 16:30
- Any pre-sale product enquiries should be directed to hello@rogerblackfitness.com
- For general enquiries or requests relating to Vivup or third-party sales, please email hello@rogerblackfitness.com or your original sales channel point of contact
- For all product, parts and manual enquiries relating to equipment bought prior to May 2021 (via Argos or second-hand) please contact Fitness Equipment Services on 01782 280855 or email info@fitnessequipmentservices.co.uk
- For products purchased after May 2021 and Warranty support (orange and black machine colour-way), please call 0345 222 1462 during normal weekday working hours. Your machine will usually be replaced if there is a fault as we no longer provide engineer visits for both in or out of Warranty machines
- All Gold product deliveries are to a ground floor room of choice
- The folding bike is delivered to the front door only
- For any urgent, out-of-hours or weekend assistance, please email hello@rogerblackfitness.com or request a Callback via www.rogerblackfitness.com