Returns

ROGER BLACK FITNESS RETURNS

Roger Black Fitness GOLD BIKE, GOLD TREADMILL, GOLD CROSS TRAINER, GOLD ROWER, EASY FOLD TREADMILL

  • Please email service@puretecfitness.com to facilitate a return for the above products
  • Please box up your product, ideally in the original packaging or multiple, labelled boxes
  • Please label each box or item with your SURNAME and POINT OF PURCHASE eg

SMITH/QVC OR SMITH/ROGERBLACKFITNESS.COM as examples

  • The address for product returns is: Pure-Tec, Britannia Road, Goole DN14 6ET
  • Product returns are charged for all www.rogerblackfitness.com website customers at £50 per item* 

*Terms of carriage for returns may vary, depending on where you bought your Roger Black Fitness product

Roger Black Fitness FOLDING BIKE

  • Collections are raised by contacting service@puretecfitness.com
  • Please box up your product, ideally in the original packaging as one unit
  • Please label the folding bike with your SURNAME and POINT OF PURCHASE eg SMITH/EXERCISE.CO.UK OR SMITH/ROGERBLACKFITNESS.COM as examples
  • The address for product returns is: Pure-Tec, Britannia Road, Goole DN14 6ET
  • Folding bike returns are charged for all www.rogerblackfitness.com website customers at £50 per item* 

*Terms of carriage for returns may vary, depending on where you bought your Roger Black Fitness product

CUSTOMER SERVICE

  • Customer Service enquiries on all Roger Black Fitness products bought after May 2021 should be sent through to service@puretecfitness.com, Monday to Friday, 09:00 to 16:30
  • Any pre-sale product enquiries should be directed to hello@rogerblackfitness.com
  • For general enquiries or requests relating to QVC, Vivup or third-party sales, please email hello@rogerblackfitness.com or your original sales channel point of contact
  • For all product, parts and manual enquiries relating to equipment bought prior to May 2021 (via Argos or second-hand) please contact Fitness Equipment Services on 01782 280855 or email info@fitnessequipmentservices.co.uk
  • For products purchased after May 2021 and Warranty support (orange and black machine colour-way), please call 0345 222 1462 during normal weekday working hours. Your machine will simply be replaced if there is a fault as we no longer provide engineer visits for both in or out of Warranty machines
  • For any urgent, out-of-hours or weekend assistance, please email hello@rogerblackfitness.com or request a Callback via www.rogerblackfitness.com